Returning products can be stressful and time-consuming. But with us, you don't have to spend hours dealing with emails or making phone calls. Our online claims portal allows you to resolve any order-related problems quickly and efficiently. The system is simple and intuitive so you can register a claim in minutes. Let's take a look at how to do it.
How does it work?
The system guides you through the whole process step by step, just follow the instructions.
Online claims can be found under the "TOOLS" tab:
When you make a new claim, you will be asked to state the reason for the claim.
You can choose from a selection of ready-made categories to make your selection easier
The next step is to fill in the order number and order which the claim is about.
This ensures that your claim is assigned correctly.
This section allows you to describe in detail the reason you are making the claim. This is where you can state exactly what was wrong with the order (poor printing quality, wrong price, etc.)
If you are making a claim for more than one product, be sure to include the quantity for each. If you are claiming several labels, the same number of labels will be entered automatically. Therefore, there is no need to enter each order separately. The more accurately you describe the situation, the better and more quickly we will be able to resolve your issue.
Lastly, you will be able to choose how you would like to have your claim to be resolved. You can select from several options from the system. These include: label pick-up, custom discounts, or new production. These options can be combined.
After submitting a claim, you will receive an email confirmation of receipt along with its registration number. This allows you to track the status of your order directly in the claims portal.
Tracking the Status of a Claim
The portal makes it easy to see if your claim has been accepted and to track whether it has been closed or if it is still in progress.
Before you write or call us about a claim, we recommend you try our claims portal.
